Principles for person mapping¶
In this person mapping section, we focus on strategies for unpacking and communicating insight at the person level, as foundational contextual information before moving on to the journeys and systems levels. This covers creating person maps that provide a rich picture of individuals living with MLTC and their contexts, then moving beyond individual stories to curate a persona set, and finally using animation to bring people's stories to life.
The following four core principles underpin our approach to person mapping:
Dimensional¶
Capturing multiple layers of a person's context and experience. This includes how different aspects of personhood, health, and patienthood intersect to shape their lived reality.
Diverse¶
Representing a diversity of mainstream-extreme1 personhood (person and context, e.g., socioeconomic status), health (e.g., complex co-occurring conditions), and patienthood (e.g., navigation and trust in or avoidance of healthcare systems).
Dynamic¶
Recognising that a person's context, health and patienthood may change over time, or in different scenarios (i.e. long-term, temporary, or situational).2
Systemic¶
Individuals' experiences of living with MLTC are interwoven with the lives of others in their ecosystem (including family, healthcare professionals etc).